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A Digital Financial Services Revolution in Kenya: The M-Pesa Case Study

SDGs Impacted

This paper provides a unique perspective of the development of M-Pesa. It discusses the need as a regulator to balance innovation and systemic risk while promoting competition. Competition was of itself a difficult concept when regulating an innovation being launched by a monopoly into a market for financial services containing dominant institutions. It tells pressures faced from the banking sector and policy makers and how these challenges were addressed. The paper also focuses on learnings and outcomes from the Kenyan experience. These lessons include the need to develop or enhance ‘information capital’ systems, the impact on payment systems and social payments, and the impact on financial innovation of M-Pesa. Lessons for regulators are provided on how to promote innovation through innovation offices, sandboxes, and reg-tech.

Impact / Outcome
The platform supported the evolution of national retail payments; positioned banks as a platform to manage micro accounts through virtual savings products; and enabled the evolution of virtual credit markets, micro insurance, and investments in government securities. It has also been useful in tracking fraudulent flows into personal accounts. As at 2019, 82.9% of the population had access to formal financial services while the excluded and informal access drastically declined to 11% and 6.1% from 41.3% and 32.1% in 2006, respectively. As at June 2020, there are now 237,637 Agents providing mobile money accounts to 30.5 million active Kenyans, processing 4.8 million transactions valued at Ksh 13.1 billion per day.
Funding sources
Private
Key Metrics
Increase access to formal financial services through mobile money solutions
Locations
Africa, Kenya
Sector
Financial services
Intervention lever
Indirect government
Operating model
Fully private
Year published
01 January 2021

The EDISON Alliance

A World Economic Forum Initiative