Digital Inclusion in Health and Care in Wales: The potential for digital inclusion to improve the health and well-being of older people and people with a limiting long-standing illness, disability or infirmity in Wales
The aim of the research is to provide key stakeholders with a robust evidence base on the potential for digital inclusion to improve the health and well-being of older people and people with a limiting long-term condition, disability or infirmity in Wales. It included different case studies from across Wales which could serve as examples on leveraging technology for inclusive healthcare.
Impact / Outcome
One of the results achieved through NHS transformation was at Abertawe Bro Morgannwg University, who was the first Health Board to offer free public Wi-Fi in a hospital and since April 2018 has provided it in every acute and community hospital in the Health Board. There are up to 12,000 concurrent users at peak times. They were the first Health Board to offer our patients a patient-controlled record (Patient’s Know Best) with integration into the national data architecture. For the first time in Wales, patients will have access to their secondary care information and be able to share that securely with whoever they wish as well as being able to message their clinical team for advice. ABMU is working with Digital Communities Wales to provide support to patients to use Patient Knows Best and other online applications. Digitally excluded staff have been supported through their online training, broadening their basic digital skills capability which will improve their life opportunities.
Funding sources
Public
Key Metrics
Improve experience and quality of care, health and well-being for individuals and families, enrich the well-being, capability and engagement of the health and social care workforce, and increase the value achieved from funding of health and care through improvement and innovation
Operating model
Fully publicYear published
01 November 2018