Case Study Details - The EDISON Alliance - ITU study on the assessment of digital accessibility policies in Serbia

This report will provide an updated overview of the status of ICT accessibility and digital inclusion in Serbia, along with a comprehensive vision of national ICT accessibility policies and strategies and a set of good practices and recommendations for national policymakers and stakeholders on how to ensure that inclusiveness is included in key domains, such as e-government, education, employment, and emergency communications. The report will serve as background information for future national ICT accessibility initiatives, as a means of improving digital inclusion. In this report, we explore the general situation of digital inclusion and ICT accessibility in Serbia, providing an overview of current social, legislative, and institutional frameworks, policies and programmes, and offering general recommendations on creating ICT accessibility policy frameworks and promoting accessible ICTs for the empowerment of persons with disabilities.

Impact / Outcome

Many outcomes result from the efforts of the Government of Serbia to improve digital inclusion. For example, the Government adopted a list of technical interoperability standards of which prescribes e-accessibility standards for the websites of several public organizations. Also, universal service providers are mandated to provide equal conditions for the use of telecommunications services by persons with disabilities and socially vulnerable users. In education, for example, the Law on Primary Education, as amended in 2018, establishes the right of parents or other legal guardians to choose to educate their child through home schooling or distance learning.

Funding sources

Public

Key Metrics

Promote accessibility of ICTs as a tool for creating new opportunities