Cityblock Health is a tech-enabled provider of health care and social services to low-income and racially diverse populations. Its mission is to “deliver personalized health services to marginalized communities, reduce disparities and rebuild trust between health care providers, social services organizations, and marginalized groups. This case study discusses Cityblock's experience of engaging its members virtually. It also discusses outcomes and impacts.
Impact / Outcome
The Cityblock mobile integrated care program was effective in reducing ED and inpatient utilization when care was delivered in-person or virtually. On average, the Cityblock’s virtually integrated team sees 51% of high-touch, engaged members per month, and 72% of our engaged foundational members every 90 days.
Funding sources
Private
Key Metrics
Ensure continuity of complex care management for a diverse, older patient population during a pandemic and maintaining or lowering cost of care for members
Operating model
Fully privateYear published
01 January 2021 
American Medical Association (AMA)