This report examines digital inclusion and exclusion for newly arrived migrants and refugees in Australia. It highlights the benefits of digital inclusion and how improving digital inclusion supports good settlement outcomes. The report proposes several key initiatives, which taken together, will improve both the access to digital technology, and the ability to make use of it. This in turn, will lead to increased economic and social engagement among newly arrived migrant and refugee communities.
Impact / Outcome
Digital inclusion has significant positive benefits for newly arrived refugees and migrants, as highlighted by consultations conducted by SCoA over the course of 2020. These benefits are independence, improved access to education and training, greater participation in the workforce, social connection, improved access to trusted information and, improved capacity of settlement services.
Funding sources
Public/Private
Key Metrics
Benefits of digital inclusion and improvement in digital inclusion to support good settlement outcomes
Operating model
Fully publicYear published
01 January 2020