In Kenya, the 2019 census revealed that 0.9 million people live with some form of disability, translating to 2.2 percent of the total population. In this group, 1.9 percent are men and 2.5 percent are women; with 0.7 million of them living in rural areas and 0.2 million living in urban areas. Persons With Disability are among the most vulnerable, especially in developing countries like Kenya, where they face a myriad of challenges. While a lot of ground has been covered in promoting financial inclusion in the country, more efforts are needed to ensure full inclusion of Persons With Disability. This Case Study documents banking challenges from Clients With Disabilities’ and bank staff perspectives.
Impact / Outcome
The results of the accessibility audit provide a useful starting point for these efforts. The audit documented a 22.7 percent failure rate in the compliance of banking websites with accessibility principles. The audit also noted multiple shortcomings with mobile apps, USSD transactions, and electronic statements. Banks need to develop roadmaps to outline how they will ensure that their websites, mobile applications, and written or electronic banking documents will be accessible in line with internationally recognized best practice accessibility standards. The Bank PWD Digital Accessibility Roadmaps should have clear timelines, action owners and required support they would need from KBA.
Funding sources
Private
Key Metrics
Promoting financial inclusion and digital accessibility for People with Disabilities
Operating model
Public-private partnershipYear published
01 February 2021