The digital divide is the gap between people who have easy access to the benefits of digital technology and those who don’t. That gap is not new, but the pandemic widened it, when online access to services became even more important. In Wales, 7% of the population aged 16 and over are not online (at around 180,000 people), that’s a higher percentage than the rest of the UK. To tackle this issue, the Centre for Digital Public Services (CDPS) is improving the development of a directory of organisations to improve the digital skills for many who are already disadvantaged.