Indonesia was uniquely positioned to rapidly modify its conditional cash transfer (CCT) program, Program Keluarga Harapan (PKH), in response to the COVID-19 pandemic. As government-to-person (G2P) payment programs around the world adjust to accommodate the reality of the pandemic, Women’s World Banking research underscores the importance of ensuring that beneficiaries understand program changes and network agents are equipped to support beneficiaries. This is a key moment in the pandemic to build beneficiaries’ capabilities to use G2P payments for their short-term coping and long-term recovery and resilience.
Impact / Outcome
PKH have effectively deployed emergency assistance in a time of crisis, keeping a significant portion of the population from sliding into poverty. For many, PKH is a lifeline. However, in this time of great stress and economic precarity, social assistance programs like PKH need to recognize that clients require clarity for their financial planning and security. PKH can be a critical financial tool for resilience if it centers on beneficiaries’ needs and meaningfully invests in ensuring they are fully informed about changes to a program on which their livelihoods depend.
Funding sources
Public
Key Metrics
Implement government-to-person (G2P) payment programs
Operating model
Fully publicYear published
25 March 2021 
Women's World Banking NGOs and other non-profit