In July 2020, Cabral Tech Ltd in partnership with UNCDF under the ‘leaving no one behind in the digital era’ strategy initiated a project to expand farmers’ call centre operations in West Nile. The project aims to provide agricultural advisory and extension services to the hardest to reach smallholder farmers, improving market linkages, ensuring access to and usage of high-quality agro-inputs, and also promoting good farming practices through voice calls, Short Message Services (SMS), Unstructured Supplementary Service Data (USSD) and Interactive Voice Response System (IVRs).
Impact / Outcome
Increased access to advisory and extension services; increased access to market information; linkage to agricultural services; ensured use of and access to agriculture inputs; Promotion of good farming practices.
Funding sources
Government or other public organization
Key Metrics
Farmer productivity
Operating model
Public-private partnershipYear published
25 March 2021 
United Nations Capital Development Fund (UNCDF) Government and other public sector