The Good Things Foundation worked with NHSX, NHS Digital, NHS England and local partners in health, social care, and community sectors to widen digital participation in health and care. The Widening Digital Participation programme aimed to ensure more people have the digital skills, motivation and means to access health information and services online. This programme report shares insights, practical pointers and summarizes lessons from pathfinder evaluations.
Impact / Outcome
A model of community-led local ‘digital health hubs’ was established, which emerged as a promising way to improve digital health literacy and inclusion.
Also, so-called "Pathfinders" supported 21,178 people and a further 166,162 people were made aware of digital health resources; and 53,173 people improved their digital health literacy. 83% of people using Learn My Way felt more confident about using online tools to manage their health. When people who completed Learn My Way health courses were asked 3 months later, 33% made fewer visits to their GP (average 4.8 visits saved) and 14% said they made fewer visits to emergency departments (average 3.1 visits saved)
Funding sources
Government or other public organization
Key Metrics
Visits to GP; Visits to emergency departments; Improvement in digital health literacy; Program reach
Operating model
Fully publicYear published
01 September 2020