Financial service providers (FSPs) do not have much information on the informal sector where many micro, small and medium enterprises (MSMEs) do business. Also, most MSMEs do not have the opportunity to be educated on business management tools or have awareness of FSP products and services. This report aims to share the various awareness and education-related issues that could hinder the economic growth of MSMEs. Case studies for successful educational programs for both supply and demand-side from Zambia, Jordan, and Bangladesh are elaborated in this report.
Impact / Outcome
For example, in Zambia there was evidence of an improvement in the management skills of the participants, in record-keeping, decision-making and investment practices. There was also an increase in the number of entrepreneurs who had opened bank accounts. Other improvements noted were changes in finance management and the separation of family/individual finances from that of the business.
Funding sources
Public/Private
Key Metrics
Improving educational outcomes and accelerating financial inclusion
Operating model
Public-private partnershipYear published
01 September 2020 
Alliance for Financial Inclusion (AFI)