Investments by mobile operators and the Rwandan government, who want the country to become regional ICT hub, have presented Rwandans the opportunity to explore what the Internet provides. Nevertheless, many lack the basic, functional digital skills needed to use the Internet. This report outlines the lessons from a project attempting to address this issue; the pilot deployment of the GSMA’s Mobile Internet Skills Training Toolkit (MISTT) in Rwanda. The report incorporated a couple of case studies showing Rwandans benefiting from learning digital skills.
Impact / Outcome
There is good evidence that MISTT training leads to increased data revenues for operators. While driving increased data usage, MISTT training does appear to lead to decreased usage of traditional services (i.e. voice and SMS). Finally, MISTT training provides a ROI within a couple of months and appear to represent a cost effective way of increasing data usage and revenues.
Funding sources
Private
Key Metrics
Data usage; Adoption of mobile internet
Operating model
Fully privateYear published
01 January 2017 
GSMA