mobile image

The Digital Worlds of Syrian Refugees and Host Communities in Northern Lebanon

SDGs Impacted

This case study is part of a larger research study conducted in partnership with UNHCR that explored how people affected by displacement use and relate to their mobile phones. This research captured the perspectives of Syrian refugees and members of the Lebanese communities that host them in the Tripoli Metropolitan Area and Akkar Governorate, across seven urban locations. Both the North Governorate (where Tripoli is located) and the Akkar Governorate are underdeveloped and economically fragile, with less infrastructure and higher poverty rates than the rest of the country. In a challenging context to access and use mobile phones, learn how Syrian refugees spend time every day connecting with friends and family, especially those at home in Syria.

Impact / Outcome
Groups traditionally at risk of being marginalised were less likely to have digital access, and the increasingly fraught economic situation has been pricing people out of connectivity. Those who have a mobile phone considered them a vital part of their day-to-day lives, and have created digital worlds in which they can connect with friends and family far away, enjoy leisure or down time and engage with humanitarian services and information.
Key Metrics
Refugees accessing and using mobile phones in a fragile context
Locations
Middle East & North Africa, Lebanon
Sector
IT and Communications (ICT)
Intervention lever
Indirect government
Operating model
Fully private
Target populations
Women & girls, Migrants & refugees
Year published
01 January 2022
Organization involved
Avatar Image
GSMA

The EDISON Alliance

A World Economic Forum Initiative