The National Helpline 333 a Voice Platform for Information and Grievance redress. The platform was developed by Aspire to Innovate (a2i)- to consist of (1) a Centralized Helpdesk and Information Center: Information channeled through a centralized service point, creating less hassle, (2) Efficient Complaint Resolution: Complaint resolution with the help of a Contact center and Better Transparency: Availability of transparent and regularly updated government information, and (4)Better Governance: A single access point allows for an efficient and effective address to the citizen’s concerns. 

The helpline provides information on the process of getting government services with contact details of government officers and emergency phone numbers. Furthermore, the 333 helplines can easily be integrated with all the government offices to support their service, initiatives, and complaints on their management systems. It also has a monitoring system, which includes regular checking of the service quality, status checks of complaints filed through the Grievance Redress System (GRS), agents’ service quality, and, requirements for better service. In addition, one can get government information and solutions to problems such as child marriage, disaster, adulteration, and eve-teasing by calling 333.