The centers are one-stop access points for obtaining private and public services. They are operated by entrepreneurs who are selected jointly by the Upazila Nirbahi Officer (head of the Upazila administration) and the Union/Pourashava chairman/city corporation (smallest administrative unit of the government) ward counsellors.
With the slogan of ‘Service at Doorsteps’, Digital Centres have facilitated more than 300 services that build trust in the service receiver through a digital transformation of public service. By digitalizing public and private services, citizens’ satisfaction is improved, thus removing Time, Cost and (number of) Visit (TCV) and enhancing trust in e-government services. The Digital Centre has become the hub for citizen-centric digital services. This strategic decision outpaced the evolving needs of the citizens and allowed the government to measure better economic outcomes of their services and restore citizens’ trust. Currently, 16500 entrepreneurs, with more than 5200 women entrepreneurs, are working at the Digital Centre with the motto of ‘Serving with heart’. As the need for face-to-face interaction reduced between a service provider and recipient, the scope of online solutions expanded, minimizing corruption.
The Digital Centre of the unions, upazillas and city corporations has become the one-stop e-service centre for citizens by facilitating well-being and economic advancement. Digital Centre established public rights by ensuring information and government service at the doorstep of the grassroots level of people.
It improved living standards by contributing to gender equality and women empowerment. Digital Centre provides training to unemployed youth, students, and women. Many of the Digital center entrepreneurs are women.
Marginalized community’s economic growth and employment generation have been accelerated by accomplishing happiness and prosperity together, and Bangladesh is progressing as a modern welfare state where e-literacy, expansion of e-commerce, skilled human resources and e-governance are ensured by the Digital Centre. Digital Centre reaches the unreached people of the country where they can avail the ICT-based commercial and government services by paying a certain amount without any harassment.