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ING's AI-Powered Data Leakage Prevention

ING, a global financial institution, has developed a machine learning solution built on top of its existing data leakage prevention (DLP) cybersecurity tooling to better process and prioritize alerts related to potential data leaks across multilingual email attachments, web uploads and metadata. Solution: The implementation provides a reproducible workflow that can be extended to other organizations to process multilingual email attachments, web uploads and metadata. ING uses an AI model to categorize related email attachments and combines it with a classification model to prioritize and identify potential leaks. ING has also implemented a “browser uploads” production pipeline that provides SOC analysts with very-near-real-time insights via easy-to-read dashboards, enabling them to handle issues promptly as they seek to protect more than 60,000 employees globally.

Impact / Outcome
To date, the solution has processed 5 million alerts, resulting in a 20% increase in analyst precision. ING's internal SOC survey indicates that analyst job satisfaction has significantly increased with the use of this AI-based workflow.
Key Metrics
5 million alerts processed 20% increase in analyst precision Protects 60,000+ employees globally
Locations
Europe, Netherlands
Sector
Financial services
Year published
04 May 2026
Organization involved
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ING Group