To stay ahead of the industry on cost and address common problems of unprofessional and delayed services in the home-appliance industry, Haier deployed 136 Fourth Industrial Revolution use cases for procurement cost savings and improvements in productivity and quality of services, using technologies including 5.5G, advanced algorithms and ready-to-use digital twins. This initiative has resulted in product cost being optimized by 32%, labour productivity increasing by 36% and the service complaint rate being cut by 85%.